While information is the cornerstone of our ability to provide superior service, our most important asset is our clients’ trust. Keeping client information secure, and using it only as our clients would want us to, is a top priority for Webb Tours. Here then, is our promise to our individual customers:
Information We Collect
When you register, and at other times, we may collect personally identifiable information from you that may include your name, address, telephone number, birth dates and e-mail address, We do not, however, knowingly collect personal information from children under the age of thirteen. In addition, if a user is under 18, unless consent is obtained from your parent/guardian, you are not allowed to provide us with personal information.
Web Site Usage Information:
We automatically collect IP addresses and Web site usage information from you when you visit our Web site. This information helps us evaluate how our visitors and customers use and navigate our Web site on an aggregate basis, including the number and frequency of visitors and customers to each Web page, and the length of their visits.
How We Use Information Collected
We may use information in the following ways:
The personally identifiable information we collect about you is stored in limited access servers. We will maintain safeguards to protect the security of these servers and your personally identifiable information.
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing http://www.webbtours.com and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.
Comments and Questions
When booking a tour with Webb Tours, each guest agrees to the following terms and conditions of this policy:
This policy is subject to change at any time. Webb Tours acts solely in the capacity of an agent on behalf of its tour patrons in arranging for transportation, lodging, sightseeing, other services and, as such, is not responsible for damage, loss, delay, injury or accident to any act or default on the part of any company person engaged in providing transportation, lodging, sightseeing or other services which are part of the tour. We cannot be responsible for the loss of or damage to baggage, or personal property. The right is reserved to decline to accept or to retain any person as a member of any tour or to cancel or alter any tour if circumstances require it.
Itineraries: The attractions, shows and activities listed on our itineraries are reserved in advance. However, changes may occur, including but not limited to those due to non-participation, cancellation by performer’s availability, and any other event including but not limited to natural disasters, civil unrest, acts of violence, terrorist attacks, health crises/pandemics, National and/or State Emergencies, etc., changes over which we have no control.
Departures: Passengers will be notified of departure times and locations approximately6-8 weeks before the tour with their departure times and details. It will be the passenger’s responsibility to be present on the right day and at the right time to participate in the trip. Webb Tours will not be responsible for lost opportunities based on missing the departure.
“No Shows” will NOT be granted a refund for any portion of the tour.
Cancellations/Refunds: Cancellation penalties are listed in the brochures for the individual tours. Tours require significant planning and many advanced reservations. For that reason, cancellations that happen within the cancellation period are non refundable. However, if that spot is filled, we will refund your money (subject to airline or cruise penalties). There are some trips that have special policies over and above this and they will not be awarded a full refund due to pre-trip expenses. When refunding, please allow at least 14 business days following cancellation for processing. Refunds may be made in cash or in the form of future trip credit (depending on the circumstance).
Adverse Conditions:Webb Tours has no control over Acts of God, such as unfavorable or harsh weather conditions, tornados, floods, hurricanes, epidemics, pandemics or other natural disasters. Other conditions we have no control over include but are not limited to civil unrest, acts of violence, terrorist attacks, health crises/pandemics, National and/or State Emergencies, etc. If such conditions arise before departure the decision to cancel or delay departure may be made. If en route to or from an attraction or event, or during a trip, adverse conditions occur, Webb Tours also reserves the right to alter a trip’s itinerary.
Gratuities: If you feel your driver and tour director have done an excellent job, it is appropriate to tip them. We suggest a minimum of $3 per person per day for each the driver and the tour director.
Health of Passengers: The health and safety of our clients and staff is of the upmost importance to us. The following applies both during the COVID-19 emergency, and in general for all of our tours. If a passenger has any underlying health risks, or they are currently experiencing illness, we recommend you consult your physician and determine your fitness for travel. For the safety and health of our passengers, Webb Tours may choose to refuse to accept or retain a passenger who exhibits symptoms of illness, including but not limited to flu-like symptoms, before or during a tour. Webb Tours will follow federal guidelines for the isolation of passengers, if necessary.
Also, in the interest of our passenger’s health, please know that all of our motorcoaches are thoroughly cleaned with disinfectants and cleaners prior to each trip’s departure. All drivers are instructed to wipe down “High Touch” surfaces in coaches throughout the day and also to conduct a deeper cleaning of the motorcoaches each evening.
Smoking: Federal Law prohibits smoking aboard the motorcoach. When we are traveling by motor coach, we will make rest stops every two to three hours for your convenience.
Occupancy & Seating: Passengers booking a single room, for a multiple day trip, will NOT be guaranteed two seats on the motorcoach. Someone may sit next to you. Occupancy rates only apply to your room and do not grant you two seats on the motorcoach or other transportation that may be used for your trip. If you would like two seats for one person, please notify us and we will let you know if there is an option to purchase a second seat on the motorcoach. Guests booking a trip as double occupancy MUST notify us if they have a need for either one or two beds at the time they book their trip.
If you do not notify us, you will be assigned an available room layout automatically. Any guest regardless of occupancy must notify us of a specific room accommodation you desire at the time of booking and those accommodations, if available, may result in extra charges for the guest to be added to the total of their trip.
Baggage: Each passenger is allowed one suitcase to store under the coach (or on the ship). This can weigh up to 50 pounds. In addition, you are allowed one carry on item. It is best if that carry on item is small and fits in the overhead space on the coach or airplane. You may also have a personal item like a purse or camera bag. When it is convenient for the guests and where it is offered, we will include baggage handling in the price at the hotels. Baggage fees on airlines are to be paid at the time of check in and are not included in the tour price.
Families: Minimum age for passengers on Webb Tours is five (5) years of age and any one 18 years or younger must be accompanied by an adult.
Pets: NO PETS of any kind allowed on the motorcoach.
Photography: By traveling with Webb Tours you give full permission for any photos taken by us during a trip to be used for any purpose, including but not limited to print materials, on www.webbtours.com and on our Facebook page. Any person wishing to not be included in our photographs must alert the tour guide on their trip.
Refrigerated Medications: If you, the passenger, require refrigerated or cooled medication, it is your responsibility to acquire the appropriate means of cooling. Some, but not all, hotel facilities have a refrigerator.
Independence: Webb Tours cannot be responsible for attending to the needs of travelers who are not capable of caring for their needs independently.
Alcohol: When traveling with Webb Tours, guests who choose to drink agree to do so responsibly, and not disturb other guests. Failure to adhere to this is a breach of this policy, and could result in being removed from the trip at the guest’s expense and it will be their responsibility to make new arrangements.